Overview
Classifies and routes inbound client email to the right owner and workflow, turning a shared inbox from a bottleneck into a structured queue with analytics on volume and topics
Key Features
- Classifies and routes inbound client email automatically
- Turns a shared inbox into a structured, trackable queue
- Provides analytics on volume and topic
Workflow Steps
- Monitor the shared inbox for inbound client email
- Classify each email by topic and urgency
- Route to the right owner and workflow queue
- Track volume, topics, and response times