Wayside Blog

The Biggest Flaw of All AI Chatbots

How Wayside’s AI Compares to Workday’s AI Products

Measuring the ROI of AI in HR Operations

How Top HR & Finance Teams are using AI Agents to Automate Payroll Support

Payroll support has long been one of the most time-consuming and frustrating aspects of HR operations. On the surface, payroll questions seem straightforward, but each inquiry is deeply contextual and requires careful investigation.

What can you do with AI Agents?

Wayside March 2025 Product Update

Wayside is thrilled to unveil seven powerful new features that make Wayside’s AI-assisted employee support platform even smarter and more effective for your HR team.

Why Specialized AI Agents, not AI Chatbots are the Future of Enterprise Technology

The Future of AI: Why AI Agents Are Replacing AI Chatbots‍ The AI revolution is advancing at an unprecedented pace, transforming the way businesses interact with customers, employees, and data. If you’re still relying on AI chatbots to handle inquiries and automate workflows, you may be missing out on a more powerful solution. While chatbots have played a crucial role in enhancing communication, they are limited in scope, reactive by nature, and struggle to adapt to complex tasks.

The Hidden Cost of Managing HR Support in Outlook (And How to Fix It)

How to Know if Your HR Team is Ready for an AI Chatbot

Wayside February 2025 Product Update

Wayside is thrilled to unveil seven powerful new features that make Wayside’s AI-assisted employee support platform even smarter and more effective for your HR team.

Wayside January 2025 Product Update

Wayside is thrilled to unveil three powerful new features that make Wayside’s AI-assisted employee support platform even smarter and more effective for your HR team.

The Problem with Using AI Chatbots to Manage Your HR Helpdesk

The Evolution of HR Across Company Headcount

Introducing Crisis Mode

When emergencies strike, employees need instant access to critical information about benefits, safety procedures, and emergency resources. Wayside’s new “Crisis Mode” empowers employers to provide real-time support through familiar channels like SMS and Slack, ensuring their workforce gets the help they need, exactly when they need it.

Case Study: How Wayside Helped a Global Brand Transform Employee Support

Learn how a well-known global brand used Wayside to reduce its first-response median SLA from 180 minutes to 1 minute, dramatically improving its employee experience and creating more time for strategic work for its core HR team.

Comparison: Jira AI vs Wayside

How well does Jira's AI work for employee support? Jira and ChatGPT are remarkable technologies but also have some glaring weaknesses. In this article, we’ll discuss the advantages and disadvantages of using Jira for employee support.

Comparison: Microsoft Copilot vs Wayside

HR / IT / Finance leaders are wondering if they can use their existing Microsoft copilot license to help service employee inquiries. Copilot and ChatGPT are remarkable technologies but also have some glaring weaknesses. In this article, we’ll discuss the advantages and disadvantages of using Copilot for employee support.

4 Ways HR Teams Can Drive More Employee Self-Service

AI streamlines HR processes by automating routine tasks and enhancing data management.