How top PEOs automate their client operations
Save time, reduce costs, and drive operational efficiency by using AI to automate end-to-end client processes. Integrated right into PrismHR, Outlook, and your CRM.
Trusted by top PEOs
Designed to power your client operations
Wayside streamlines communication, data management, and complex client processes — all within your existing systems.
An AI that actually understands your organization
Wayside integrates with PrismHR system to gather employee context. If given access, Wayside can look-up an employee profile to identify relevant information to provide personalized answers to employee questions.
Maintain the human touch
Clients continued to receive responses from human representatives, preserving a personalized service experience. AI handles backend tasks such as response drafting, triage, and HRIS transactions, enabling team members to dedicate more attention to complex client needs.
Drafts response to your client inquiries
Instead of spending up to 30 minutes to answer a single client question, you can now resolve complex client inquiries in under *60 seconds.* Wayside plugs into PrismHR and Outlook to provide AI-generated drafts as soon as your team opens to new client emails.
Reduce Manual
Data Entry
Extracts timekeeping and payroll information from CSVs, PDFs, and emails and queues up necessary transactions into PrismHR.
Plugs into
your existing systems
Wayside seamlessly integrates into your existing systems so it can automate your most important client processes end-to-end.
Powerful reporting at your fingertips
Understand your full client support activity across all channels. Wayside plugs into email, ticketing, and messaging apps so you be proactive rather than reactive when it comes to client strategy.
Understand key metrics such as response times, question volume, topic breakdown, and more.
CRM Sync Section
Already have a CRM system? Don’t fret, Wayside bi-directionally syncs to existing CRM platforms like Clientspace and Salesforce so you can retain your single source of truth.
Why settle for basic chatbots?
Ditch archaic chatbots and embrace the future of agentic workflows.
How Spirit HR uses Wayside to automate Client Operations
Security & Privacy come first
We’re SOC-2 Type II, GDPR, and CCPA compliant.
Personally Identifiable Information (PII) is stripped before reaching any LLM.
Your data is never used to train language models.
We have the expertise
Our Advisory board consists of top PEO leaders across the industry:
Want to learn more?
Schedule a demo with our team.
Insights from the Wayside team
Stay ahead with thought leadership on AI, HR tech, and automation strategies
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Frequently asked questions
Everything you need to know about the product and billing.
No, Wayside will never use your data to train AI. In fact, any personally identifiable information (PII) is stripped out before it makes it to any LLM.
Our pricing various on your company size and use case. Reach out to us to book a demo. You can schedule a meeting with us using this link.
Wayside is built for teams looking to automate their HR and/or Payroll operations. We serve a variety of customers across industries, including enterprise HR teams, PEOs, and more.
Unlike AI chatbots that often come with HRIS and/or ticketing solutions, we’re building an AI Agent that can integrate with ALL your systems. We integrate with existing HRIS, ticketing, intranet, benefit/leave management systems.
Not only does our AI better understand your organization and workforce, we can perform automate end-to-end HR processes. For a more detailed comparison between Wayside and existing chatbot solutions, see here.
The platform can be fully deployed in less than 12 weeks. Most organizations can start to see the value after just 4 weeks.
Because Wayside plugs into existing channels, no change management is required for employees. Employees can continue to ask questions via email or ticketing system.